Common Problems

A general PDF for common techincal issues is available here:

PvoFaqCandidates.pdf

Minimum System Requirements

The following list describes the minimum hardware and software requirements for taking an evaluation on Prevaluate Online.

• An Internet Connection

  Minimum: 56k Dial-up connection or faster
  Recommended: Digital Internet Connection (DSL, Cable Modem, T1)

• Screen Resolution of 1024x768 or higher

• An Internet Browser with a JVM (Java Virtual Machine) installed

  MS-Windows XP/2000/98/ME/95:

  Firefox
  Microsoft Internet Explorer version 5 or higher
  Mozilla (Netscape) version 7 or higher

  Apple Macintosh OS-X:

  10.3.x (Panther)

  Safari (recommended)
  Firefox
  Microsoft Internet Explorer version 5.2 or higher

  10.4.x (Tiger)

  Safari
  Firefox and MS-IE have not yet been verified under OS-X Tiger.

  Linux:

  Firefox
  Konqueror

  Java and JavaScript must be enabled in your browser settings.

• In order to receive emailed results reports, you must be able to receive an email from the following alias email address: result_report@prevalonline.com.

Notes on Java applet support

Most versions of Microsoft Internet Explorer include Java applet support, but some versions shipped in 2003 do not. In older versions of Internet Explorer, installation of Java was optional, and the user who installed the browser may have chosen to leave it out. Some versions of Mozilla and Mozilla Firebird do not include Java in the installation. If your copy of Internet Explorer or Mozilla does not have Java, go to java.com and click on "Free Download" or "Get It Now".

Netscape version 7 includes release 1.4.0 of the Java applet runtime environment. This version sometimes has difficulty correctly updating applet graphics. To correct this cosmetic problem, you can upgrade to the latest JRE (Java Runtime Environment) by going to java.com's manual download page and selecting the download that is appropriate for your computer's operating system.

We do not support the special browsers used by AOL, MSN, and other online services. We recommend that you do not use these browsers for PrevalOnline. One other browser that may provide sufficient Java applet support, but is not officially supported by PrevalOnline, is Opera (version 3.5 or higher). There is also a version of Mozilla for Macintosh OS X called Camino, which may work but at this time is not officially supported.

Presenting Solutions, Inc.

800-547-7554   |   510-763-7773   |   Fax 510-763-7599   |   sales